Never change your phone number unless absolutely necessary.
Yesterday I was supposed to go to the final round of the WM Phoenix Open but I couldn’t log into the AXS ticket app to view my tickets because my account was tied to my old phone number in Charlotte.
I guess I used AXS to purchase tickets years ago when I had that old phone number – anyways, the app wanted to send a verification code to that old NC number.
I tried chatting with a live agent but they were closed. I submitted a ticket to update my phone number but they still haven’t responded to my ticket over 24 hrs later.
Dang.
Let this be a cautionary tale – if you change your phone number make sure you remember where you used it before or else you could miss out on a cool event.